Confronting Conflict A First-aid Kit for Handling Conflict


Price: $38.95

Quantity: 1000 available

Conflict costs! When tensions and differences are ignored they grow into conflict, injuring relationships, groups and organisations. So, how can we tackle conflict successfully? Dr Friedrich Glasl has worked with conflict resolution in companies, schools and communities for over 30 years, earning him and his techniques enormous respect. Confronting Conflict is authoritative and up to date, containing new examples, exercises theory and techniques. You can start by assessing the symptoms and causes of conflict, and ask, 'Am I fanning the flames?' And then consider, 'How can I behave constructively rather than attack or avoid others?'

Here are tools to: Analyse symptoms, types, causes of conflict, hot or cold, personal chemistry, structure or environment: understand how temperaments affect conflicts, what can you do?: acknowledge when you have a conflict, understand conflict escalation, how to lessen conflict through changing behaviour, attitudes and perceptions: practise developing considerate confrontation, seizing golden moments, strengthening empathy and much, much more.

Dr Friedrich Glasl is a recognised authority on conflict. His PhD was on conflict prevention and peace building. He worked for the Dutch NPI for Organisational Development from 1967, and has lectured in conflict at Salzburg University since 1985. He has written many books, including Enterprise of the Future.
[When referring to this item please quote our ID 1830]

Title: Confronting Conflict A First-aid Kit for Handling Conflict


Categories: Social, Economical & Organisational Development,

Publisher: United Kingdom, Hawthorn Press Ltd: 1999

ISBN Number: 186989071X

ISBN Number 13: 9781869890711

Binding: Paperback

Seller ID: 1830

Keywords: Communication Conflict management START Social, Economical & Organisational Development,